Shipping and Refund Policy

SHIPPING, CANCELLATION, AND REFUND POLICY

CANCELLATION PRIOR TO SHIPMENT

Process: Cancel your order before shipment without any additional fees by emailing klinikwanitarj@gmail.com.

Timeline: We recommend submitting a cancellation request within 12 hours of your order for effective processing.

Refunds: Full refunds will be initiated upon receiving your cancellation request.

RETURN POLICY

Eligibility: Returns are accepted for (i) Failed Delivery, (ii) Wrong Delivery, and (iii) Damaged Goods.

Purchase Source: Only items bought directly from klinikwanitarj.com Online Store are eligible. Products purchased through other retailers follow their respective policies.

Conditions for Return: Returns must meet the following criteria:

Incorrect: Wrong item, size, or color different from the order summary.

Damaged: Items damaged on arrival, tampered, or modified.

RETURN REQUIREMENTS:

Timing: Return within 7 working days (as per postal/courier receipt).

Proof of Purchase: Include order invoice number and receipt.

Condition: New, in original packaging, with all free gifts and unmarked.

Packaging: Original or suitable packaging to prevent damage.

Restrictions: No changes or cancellations after payment confirmation.

Right to Reject: We reserve the right to reject returns that don’t comply with our policy.

Refund Policy

Processing: Refunds issued upon receipt and inspection of returned goods.

METHODS:

Online Bank Transfer: Credited within 3-5 working days.

Credit Card: Issued to the card-issuing bank (contact bank for credit duration).

Shipping Policy

Address Requirements: Shipping only to the billing or provided shipping address. Ensure accuracy and availability of contact numbers. No shipping to P.O Boxes.

Liability: Not liable for incorrect shipping addresses; additional charges apply for re-delivery.

Change of Address: Request via email within 12 hours of order. Changes post 24 hours will incur shipping charges.

Shipping Time: Typically 2-5 working days, delivered during office hours (9:00 am to 5:00 pm on weekdays).

Tracking: Tracking ID provided once shipped. Communication through email/mobile app/SMS.

Non-Tangible Products: Confirmation and proof of purchase sent via email/mobile app/SMS.

Policy Amendments

We reserve the right to amend this policy as necessary, without prior customer notification or approval.

Need Assistance?

For questions about returning an item, don't hesitate to reach out:

Contact Number: +60134557689

Email: klinikwanitarj@gmail.com